2nd Line IT Support/ Desktop Support

Lewes, East Sussex, Market
Reference: MF6190

IT Support Analyst – 2nd line – Lewes, East Sussex – 3 months contract
IT Support Analyst required by impressive, global organisation based just outside of Lewes, East Sussex.

The core of this role is to build, maintain and support IT systems in a commercially effective manner

Essential Job DutiesProviding desktop/telephone and remote 2nd line support via the Support Desk.

  • Building and configuration and deployment of laptops, IGELs and other devices
  • Active Directory support
  • Windows os support.
  • Maintaining and supporting peripherals
  • Citrix support and administration
  • Application support
  • MS Office / MS Outlook support
  • Telephone System management and maintenance
  • Maintain excellent levels of customer service

Education and Experience Requirements

  • Excellent telephone manner and customer service skills
  • Good time management skills
  • Ability to effectively prioritise incoming workload
  • Ability to communicate in plain English to all levels of staff both verbally and in written format
  • CompTIA A+ or Network+ or equivalent qualification
  • MCP or equivalent qualification would be highly desirable
  • Relevant experience with a proven track record in a similar role

Please call Marcus Freeman at ARC IT Recruitment to discuss or simply send your cv now.

3 month contract

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