Head of Infrastructure and Operations

City of London , £Competitive plus bonus and benefits
Reference: RC6037

MS Technologies, Azure, ITIL

Head of Infrastructure and Operations / IT Infrastructure and Operations Manager is required by a prestigious City based Insurance organisation. This is a leadership role responsible for managing and directing the operational engineering team to deliver secure and reliable infrastructure services.

This role would suit you if you are used to liaising with board level stakeholders and providing services to a dynamic, fast growing business and have a strong technical background (in MS technologies). You will be the technical lead in a number of high profile infrastructure change projects in the organisation.


Key Responsibilities:

  • Engage with business stakeholders at all levels to manage service delivery, building strong relationships and managing service reviews
  • Provide strategic leadership to the operational infrastructure technology team.
  • Support mergers & acquisitions activity as part of the planned growth of the company and manage integration work
  • Management and operation of the data centre and network infrastructure including server, storage and backup services and all infrastructure hosted in data centres and server rooms. Also provide technical 3rd line support for desktop environment
  • Management and operation of all network services (local and wide area)
  • Management and operation of telephone service through SaaS vendor
  • Establish “best practices” and pro-actively drive operational improvement
  • Maintain a secure environment, managing any risk to business information and infrastructure
  • Manage the financial governance of the infrastructure operations budget, including planning and definition of the annual budget and delivery of services within the approved budget


Key Requirements:

  • Previous experience heading up a high functioning Infrastructure and Operations teams in a time of change
  • Financial Services or Insurance experience
  • Knowledge of Microsoft Server OS and server products & Microsoft Licensing
  • Experience overseeing cloud based services such as Microsoft Azure / O365
  • Strong vendor management skills, including outsourced providers
  • Microsoft technology stack (MS Exchange, Active Directory, Windows Server)
  • Cloud technologies – Azure & O365
  • Virtualisation technologies – VMware & Hyper-V
  • A proven track record of running an infrastructure operations environment to the highest professional standards, including strong service, operation, and delivery process/documentations standards
  • Strong customer service orientation; strong interpersonal, organizational and communication skills


For a full consultation on this unique and pivotal role please email your CV ASAP.

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