IT Support Analyst – 1st / 2nd line

nr Lewes, East Sussex, to 27k
Reference: MF6841

IT Support Analyst – 1st / 2nd line – nr Lewes, East Sussex – to £27k

IT Support Analyst required by impressive, global organisation based near Lewes in East Sussex.

The core of this role is to build, maintain and support IT systems across a multi site company. The IT Service is delivered through cloud based providers so this position would suit someone who has either worked within a cloud environment or is keen to move in to this field.

Essential Job Duties

Providing desktop/telephone (1st/2nd line) support via the Support Desk

  • Building and configuration and deployment of laptops, mobile, desktop and other devices
  • Active Directory support
  • Exchange Server mailbox administration
  • Office 365 administration
  • Maintaining and supporting peripherals
  • Application support
  • Maintain excellent levels of customer service

Education and Experience Requirements

  • Excellent telephone manner and customer service skills
  • Good time management skills
  • Ability to effectively prioritise incoming workload
  • Ability to communicate in plain English to all levels of staff both verbally and in written format
  • At least two year's relevant experience with a proven track record in a similar role

Please call Marcus Freeman at ARC IT Recruitment to discuss or simply send your cv now.

Service Desk, 1st Line, 2nd Line, Support
to 27k
nr Lewes, East Sussex

Apply Now