IT Service Desk Analyst

Crawley West Sussex, £22k - £28k
Reference: MF7672

IT Service Desk Analyst

Crawley West Sussex

£22k - £28k


IT Service Desk Analyst required by impressive financial services company.  This role is newly created with a view to onboarding imminently.  A genuine opportunity to join an impressive company who will offer genuine career progression scope.  In order to be considered you will comply to the essential skills listed below.


  • Demonstrable in-depth technical knowledge of modern client operating systems (Windows 10), and best practice IT standards.
  • Excellent understanding of networking principles, including TCP/IP coupled with an understanding of Active Directory, machine builds via imaging.
  • Ability to troubleshoot user problems in a timely and accurate fashion, and provide end user training and assistance where required.
  • Excellent interpersonal, time management and communication skills- both written and oral.
  • Customer focussed and can present ideas and concepts in user-friendly language.
  • College Diploma / GCSE / A-Level in the field of computer science or information systems or a related discipline preferred.
  • At least 2 years in a technical desktop support role, troubleshooting and diagnosing faults in hardware such as desktop PCs, laptops, printers, telephones and mobile devices.
  • Flexible and willing to work outside core business hours as required.


  • Knowledge of creating, deploying and managing Windows 10 images and patching applications in an enterprise organisation using MDT/WDS
  • Skills implementing Windows 10 as a service (automating upgrades/patching)
  • Microsoft MTA certification(s)
  • Administration of Office 365 email or Exchange 2013/2016 system.
  • Working knowledge of scripting with Powershell
  • Knowledge of ITIL concepts

Our client are located within close proximity to London Gatwick.


Crawley, West Sussex

£22k to £28k


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