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IT Service Desk Analyst

Crawley West Sussex

£22k - £28k

IT Service Desk Analyst required by impressive financial services company.  This role is newly created with a view to onboarding imminently.  A genuine opportunity to join an impressive company who will offer genuine career progression scope.  In order to be considered you will comply to the essential skills listed below.

ESSENTIAL SKILLS OR EXPERIENCE

• Demonstrable in-depth technical knowledge of modern client operating systems (Windows 10), and best practice IT standards.
• Excellent understanding of networking principles, including TCP/IP coupled with an understanding of Active Directory, machine builds via imaging.
• Ability to troubleshoot user problems in a timely and accurate fashion, and provide end user training and assistance where required.
• Excellent interpersonal, time management and communication skills- both written and oral.
• Customer focussed and can present ideas and concepts in user-friendly language.
• College Diploma / GCSE / A-Level in the field of computer science or information systems or a related discipline preferred.
• At least 2 years in a technical desktop support role, troubleshooting and diagnosing faults in hardware such as desktop PCs, laptops, printers, telephones and mobile devices.
• Flexible and willing to work outside core business hours as required.

DESIRABLE SKILLS OR EXPERIENCE

• Knowledge of creating, deploying and managing Windows 10 images and patching applications in an enterprise organisation using MDT/WDS
• Skills implementing Windows 10 as a service (automating upgrades/patching)
• Microsoft MTA certification(s)
• Administration of Office 365 email or Exchange 2013/2016 system.
• Working knowledge of scripting with Powershell
• Knowledge of ITIL concepts

Our client are located within close proximity to London Gatwick.

Crawley, West Sussex

£22k to £28k