Application Support Team Lead

Key Responsibilities:

Reporting to the Head of Support, Application Support Team Lead will be responsible for the management and performance of the Data Ops Support Team and the delivery of database services. In this role, you will be responsible for managing a team of technical support analysts and 2nd/3rd line database support engineers who provide 24/7 database support.

Key Requirements:

• Experience Managing a Technical Support Team, preferably in a database support environment.
• Ability to build strong relationships with internal and external sources
• Proven track record of accomplishment with troubleshooting and deliver Exceptional Service as a Standard to customers.
• Experience of maintaining and enhancing systems and using service desk support systems
• Any experience working with SQL Server database or Oracle databases would be desirable
• Excellent customer service skills
• Knowledge of ITIL

This role is fully remote but our client also has offices across the country located in London, Birmingham, Manchester, Southampton and others.