Infrastructure Support Manager, Azure

London, West End, To circa £65 - 75k plus 25% bonus plus bens
Reference: RC6367

Infrastructure Support Manager, Azure

London, West End

To circa £65 - 75k plus 25% bonus plus bens

MCSE, Cloud, Azure, Office365


Infrastructure Support Manager with significant Azure experience  is required by highly reputed and ever-growing brand whose offices are based in the heart of the West End. This role will see you managing all technical specialists in the delivery of project related work and level 3 problem resolution in conjunction with the service desk team. We are looking for a technically hands on Manager who thrives in a fast-paced environment.


Key Responsibilities:

  • Line manage a team of 3rd line Infrastructure Leads.   
  • Ensure IT infrastructure is fully documented to audit changes and updates and to support disaster recovery arrangements.
  • Plan, organise, and manage technical support for one or more of products.
  • Lead and participate in the management of customers and customer case escalations.
  • Ensure appropriate systems, policies, budgets, controls, and procedures are in place to support sound, legal practices in support of the strategic direction of the business.
  • Manage suppliers to ensure they are delivering quality services in line with agreed SLAs, and extract maximum value from these relationships.
  • Provide technical expertise in resolving problems and implementing changes to the IT infrastructure (this may result in occasional work out-of-hours or at weekends).
  • Provide monthly/quarterly reports as required to include, but not exhaustive to infrastructure usage, growth, capacity planning.


Key Requirements:

  • MCSE
  • Previous line management experience
  • Advanced Azure
  • Advanced functional knowledge of operating systems, applications, utilities
  • Installation, configuration, ongoing management and administration of IT equipment
  • Demonstrated leadership and organizational skills with the ability to motivate and develop a team of professionals capable of achieving aggressive business goals and objectives.
  • An in depth understanding of the basic principles behind technical support processes and procedures.
  • Extensive experience and high-level responsibility for security and data protection within a multi-site network
  • Small scale Project Management and implementation experience covering any of the above areas
  • Microsoft cloud technology infrastructure design and support: Azure, Office365 (email, SharePoint, MS Office) and Dynamics


For a full consultation on this role please email your CV to Rebecca Collings or call ARC IT.

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