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Desktop Support

Reigate, Surrey, £Competitive Day Rate
Contract
Reference: RC6872

Desktop Support Specialist

Reigate

£Competitive Day Rate 

 

O365, AD, Windows10

 

Desktop Support Specialist with experience of working with cloud technologies is required by buoyant financial services organisation based in Reigate. 

You will have an excellent technical knowledge of the Windows operating system as well IT hardware including desktops laptops and phone systems. A strong knowledge of Exchange and Active Directory is also required for both on-prem and cloud systems.

This role will see you covering 2nd line calls; but you will have the ability to advance fault find into other Infrastructure systems to be able to fix more at first call.

You will take responsibility and ownership of customer incidents and requests keeping tickets updated in line with SLA and quality standards while working as a team with the engineers and working alongside other teams.

 

Key Responsibilities:

  • Work with the Service Desk, Desktop and Infrastructure Teams in support of BAU processes
  • Provide 1st 2nd and 3rd line IT support to users
  • Diagnose and repair hardware faults
  • Help resolve issues and provide extended support i.e. within Exchange and AD; if needs
  • Create and maintain internal and customer facing documentation and support material
  • Interface with other teams across the organisation in order to establish and enforce best practices and standards
  • Keep abreast of advancement in technology solutions and offerings and recommend change where required.

 

Key Requirements:

  • Relevant Microsoft Certifications in Windows 10, Active Directory or Exchange 2016
  • Excellent knowledge of Microsoft products including Windows 10 and Office inc.365 across 1st, 2nd and 3rd line support

 

For a full consultation on this role please email you CV to Arc IT ASAP.

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