3rd Line Support / Infrastructure Engineer

City of London, £40 - £45k plus excellent benefits
Reference: RC7190

3rd Line Support / Infrastructure Engineer
City of London
£40 - £45k plus excellent benefits


3rd Line Support / Infrastructure Engineer required by a financial services organisation based in the city of London. This is a hands-on role where you will have the opportunity to be involved in project work as well as BAU support.


Key responsibilities:

  • Contribute towards setting the technical direction for IT infrastructure from an end user experience. Covering all things User experience i.e. Mobile working, Security & Patch Management, Hardware refresh, Application packaging & Support
  • Participate in IT Projects, Implementation and supporting where necessary. Take the lead or act as a team member as required by the circumstances of the project
  • Technical and Security Standards: Comply with the requirements of the Information Security Policy and to carry out all duties with due attention to Information Security, following departmental procedures and controls
  • Documentation: Adhere to procedures and technical solutions, completing checklists as required, in order to ensure the smooth running of the IT Support area.


Skills and Experience:

  • Active Directory, Group Policy, Windows Server 2012/2016
  • Intune MDM – Creating Managing Policies & Devices.
  • AzureAD – AzureAD Connect, Managing Users, Groups, Dynamic Groups and enviornments.
  • SCCM – Patch and Vulnerability Management and Windows 10 OSD
  • Powershell or other Scripting Languages knowledge
  • Citrix and VMWare VDI
  • Desktop security tools and packages e.g. anti-virus, malware, application white-listing etc
  • Microsoft Windows 10 and Office 365 - Feature Update and Management
  • Hardware management e.g. maintenance of Drivers, BIOS and Firmware updates.
  • Application Packaging
  • Excellent analytical and problem-solving skills
  • Ability to prioritise and quickly resolve issues passed from 1st & 2nd line support
  • Familiarity with ITILv3 or related service delivery frameworks, ITIL qualification is desirable
  • Excellent verbal communication skills


For a full consultation, send your CV to Arc IT.

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