Service Desk Analyst, Trading Floor, O365

London, City , £35K
Reference: RC7464

Service Desk Analyst is required by prestigious trading house based in the City of London (currently the role will be remote). Ideally you will have held a similar front office support role. You will be working in a stimulating and challenging role, encompassing different areas of the business and an opportunity to work with a wider global team. It presents an excellent opportunity to become part of a successful and expanding business.



Key Responsibilities:

  • Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services
  • Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems
  • Provide technical support for local voice, mobile and video conference solutions
  • Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise
  • Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated
  • Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction
  • Participate in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems


Key Requirements:


  • Previous experience in a front office support role
  • Comfortable working in a fast-paced environment
  • Experience of market data systems e.g -Bloomberg, Reuters
  • Knowledge of Microsoft platforms such as Active Directory, SCCM, App-V
  • Office 365 applications, particularly Outlook
  • Strong networking skills
  • Active Directory
  • Apple iOS mobile technology
  • Cisco video conference solutions


For a full consultation on this role please email your CV to Arc IT Recruitment.

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