City of London, £ competitive salary plus bonus plus benefits
Reference: RC7511



London, City


£competitive plus excellent benefits


IT VMO Lead is required by prestigious and vibrant financial services organisation based in the City of London (remote initially). They are looking to introduce a formal IT Vendor Management Office to help govern, manage, and measure the major contracts that underpin the supply of IT services to the business.

Within this role you will be tasked with establishing this new IT VMO function to ensure major vendors are delivering value in alignment with the sourcing strategy, defined contractual obligations and business needs. You will be expected to add a new level of rigor and control to major IT contracts, ensuring they are correctly administered, amended and evolved where necessary, and most importantly, by working with service managers and colleagues, ensure that vendors are delivering to required performance and quality expectations and delivering value.


Key Responsibilities:

  • Establish IT VMO function
  • Define and manage standards and templates for IT contracts
  • Be the reference person / controller when establishing a contract with a new vendor
  • Define and oversee contract change process ensuring active versions of contracts are always available for reference
  • Administration of major IT contracts, including maintaining the contract document library(s), and the governance of contract change workflow
  • Compile and maintain master list of specific and periodic deliverables and obligations and validate their delivery
  • Define method and oversee storage of all contractual obligations and deliverables to enable contract delivery auditing
  • Coordinate service audits to validate vendor obligations are being met
  • Work with Service Managers and vendors to validate service level reporting and to drive accurate invoicing
  • Manage vendor’s performance to service levels, working with Service Managers to ensure usefulness and initiate changes where necessary
  • Work with IT Finance to manages invoice resource unit validation
  • Work with IT Finance to prepare budgets concerning vendors under management
  • Conduct periodic vendor spend and savings analytics across contracts under management
  • Work with IT PMO to correctly forecast and manage demand with vendors, including spend pools, new requests for services, etc.
  • Prepare and participate in periodic account review meetings



Key Requirements:

  • 10+ years of IT Finance, IT Account Business Management or similar experience
  • 5+ years of experience overseeing IT Outsourcing relationships
  • Exceptional attention to detail
  • Ability to determine when pragmatism is needed over precision
  • Excellent analytical skills supported by Excel data manipulation skills to quickly find omissions and errors in vendor supplied datasets
  • Excellent written and oral communication skills, with strong interpersonal skills at all levels
  • Ability to adjust to changing demands and priorities

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