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Application Support Analyst, Sequel Eclipse, SQL

City of London , £ competitive salary plus bonus plus benefits
Permanent
Reference: RC7524

Sequel Eclipse Broking Application, SQL, ITIL  

Application Support Analyst with strong experience working with Sequel Eclipse Broking Application is required by a leading insurance organisation based in the City. Within this role, you will be responsible for providing 2nd/3rd line support to both internal users and external clients as well as being involved in pro-active system maintenance and continuous improvement strategies. You will be key in the configuration and support of the Sequel Eclipse Broking Application.

 

Key Responsibilities:

  • Ensures all support requests, changes and incidents are taken care of, whilst adhering to both internal controls and procedures
  • Builds and maintains knowledge base articles to ensure knowledge is shared across the department and to support problem management
  • Liaises and Collaborates with the development/ IT teams and third-party vendors to ensure requests are fulfilled and issues are resolved within the agreed SLA’s
  • Responsible for raising issues to the Application & Service Support Manager and attend and input to regular support meetings and stand-up planning sessions
  • Examine sophisticated problems, working to resolve root-cause application issues, identify the severity/impact, and propose fixes
  • Call out and own major issues from initial report to resolution, communicating with customers regularly regarding issue status
  • Provides support to the IS Delivery team where required in the successful delivery of projects into BAU through structured service transition processes
  • Undertake configuration of the Sequel Eclipse Broking Application to resolve issues or make changes as requested
  • Involvement in the Continuous Improvement Strategy, providing advice and training to users as part of the delivery of services.

 

Key Skills and Experience:

  • Previous experience working with Sequel Eclipse Broking Application (Including System Admin, Finance, Policy and Claims Modules)
  • Good knowledge of building SQL queries and database schemas
  • Experience in delivering outstanding, customer focused and service driven support delivery
  • Ability to effectively analyse and resolve sophisticated system problems
  • Solid understanding of ITIL v3 or v4, qualification in ITIL
  • Superb communication both written and verbally
  • Ability to expertly engage with all stakeholders at all levels whilst remaining highly customer focused
  • Self-motivated, highly analytical, detail oriented and passionate about delivering high quality services
  • Ability to work on and prioritise multiple streams of work effectively
  • Proactive and highly organised with strong time management and planning skills
  • Innovative and forward-thinking individual who is motivated by change


Desirable 

  • Good general understanding of Insurance platforms and products with experience of working in a fast paced and rapidly changing IT environment
  • Understanding of Change and Release Management processes.

 

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