Sequel Eclipse Broking Application, SQL, ITIL
Application Support Analyst with strong experience working with Sequel Eclipse Broking Application is required by a leading insurance organisation based in the City. Within this role, you will be responsible for providing 2nd/3rd line support to both internal users and external clients as well as being involved in pro-active system maintenance and continuous improvement strategies. You will be key in the configuration and support of the Sequel Eclipse Broking Application.
Key Responsibilities:
- Ensures all support requests, changes and incidents are taken care of, whilst adhering to both internal controls and procedures
- Builds and maintains knowledge base articles to ensure knowledge is shared across the department and to support problem management
- Liaises and Collaborates with the development/ IT teams and third-party vendors to ensure requests are fulfilled and issues are resolved within the agreed SLA’s
- Responsible for raising issues to the Application & Service Support Manager and attend and input to regular support meetings and stand-up planning sessions
- Examine sophisticated problems, working to resolve root-cause application issues, identify the severity/impact, and propose fixes
- Call out and own major issues from initial report to resolution, communicating with customers regularly regarding issue status
- Provides support to the IS Delivery team where required in the successful delivery of projects into BAU through structured service transition processes
- Undertake configuration of the Sequel Eclipse Broking Application to resolve issues or make changes as requested
- Involvement in the Continuous Improvement Strategy, providing advice and training to users as part of the delivery of services.
Key Skills and Experience:
- Previous experience working with Sequel Eclipse Broking Application (Including System Admin, Finance, Policy and Claims Modules)
- Good knowledge of building SQL queries and database schemas
- Experience in delivering outstanding, customer focused and service driven support delivery
- Ability to effectively analyse and resolve sophisticated system problems
- Solid understanding of ITIL v3 or v4, qualification in ITIL
- Superb communication both written and verbally
- Ability to expertly engage with all stakeholders at all levels whilst remaining highly customer focused
- Self-motivated, highly analytical, detail oriented and passionate about delivering high quality services
- Ability to work on and prioritise multiple streams of work effectively
- Proactive and highly organised with strong time management and planning skills
- Innovative and forward-thinking individual who is motivated by change
Desirable
- Good general understanding of Insurance platforms and products with experience of working in a fast paced and rapidly changing IT environment
- Understanding of Change and Release Management processes.