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Sequel Eclipse Broking Application, SQL, ITIL  

Application Support Analyst with strong experience working with Sequel Eclipse Broking Application is required by a leading insurance organisation based in the City. Within this role, you will be responsible for providing 2^nd/3^rd line support to both internal users and external clients as well as being involved in pro-active system maintenance and continuous improvement strategies. You will be key in the configuration and support of the Sequel Eclipse Broking Application.

Key Responsibilities:

• Ensures all support requests, changes and incidents are taken care of, whilst adhering to both internal controls and procedures
• Builds and maintains knowledge base articles to ensure knowledge is shared across the department and to support problem management
• Liaises and Collaborates with the development/ IT teams and third-party vendors to ensure requests are fulfilled and issues are resolved within the agreed SLA’s
• Responsible for raising issues to the Application & Service Support Manager and attend and input to regular support meetings and stand-up planning sessions
• Examine sophisticated problems, working to resolve root-cause application issues, identify the severity/impact, and propose fixes
• Call out and own major issues from initial report to resolution, communicating with customers regularly regarding issue status
• Provides support to the IS Delivery team where required in the successful delivery of projects into BAU through structured service transition processes
• Undertake configuration of the Sequel Eclipse Broking Application to resolve issues or make changes as requested
• Involvement in the Continuous Improvement Strategy, providing advice and training to users as part of the delivery of services.

Key Skills and Experience:

• Previous experience working with Sequel Eclipse Broking Application (Including System Admin, Finance, Policy and Claims Modules)
• Good knowledge of building SQL queries and database schemas
• Experience in delivering outstanding, customer focused and service driven support delivery
• Ability to effectively analyse and resolve sophisticated system problems
• Solid understanding of ITIL v3 or v4, qualification in ITIL
• Superb communication both written and verbally
• Ability to expertly engage with all stakeholders at all levels whilst remaining highly customer focused
• Self-motivated, highly analytical, detail oriented and passionate about delivering high quality services
• Ability to work on and prioritise multiple streams of work effectively
• Proactive and highly organised with strong time management and planning skills
• Innovative and forward-thinking individual who is motivated by change

Desirable 

• Good general understanding of Insurance platforms and products with experience of working in a fast paced and rapidly changing IT environment
• Understanding of Change and Release Management processes.