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Software Support Analyst with fluency in German is required to work in the international team of a large global cutting-edge organisation based near Gatwick Airport. This team supports and maintains their application within Europe. You will be a very strong communicator with excellent interpersonal skills, able to quickly gain significant in-depth technical product knowledge.

This is a fantastic opportunity to work within a vibrant, fast paced multi-lingual support team and will see you supporting hardware and software applications remotely and occasionally at client sites.

Key Responsibilities: 

• Primary resource for answering phone calls from customers, business units and distributors seeking product support
• Troubleshoot product issues in a live clinical environment
• Prioritise activities to ensure clinical system down problems receive immediate attention
• Document all support activities in line with company policies and procedures
• Resolve and/or escalate cases as required.
• Visit customer sites (accompanied by senior staff) to investigate and resolve product issues
• Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution
• Support clients on an ongoing basis.
• Ensure all parties are aware of ongoing or escalating issues, progress being made and any plans that have been put in place.
• Identify necessary training requirements and escalating these to management as needed.

Key Requirements:

• Strong Technical skills in the area of PC/Network Computing
• Fluency in German
• Excellent verbal and written communication skills
• Ability to effectively interact with customers

For a full consultation on these highly involving, interesting role please apply.