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Application Support Analyst

Remote , £35K + Excellent Benefits
Permanent
Reference: RC7992

Application Support Analyst  

Surrey/ Remote  

£35K + Excellent Benefits  

 

Application Support Analyst is required by a leading analytical software house. This is a fully remote role with occasion travel to our client's Surrey offices and will see you joining a small, friendly support team providing 2nd, and some 3rd line, support to users via phone and email resolving issues and providing excellent customer service. The ideal candidate will have an enquiring mind, an analytical approach and a passion for technology and learning. 

 

 

Key Responsibilities:  

  • Deliver excellent customer service and be comfortable liaising via email, phone and face to face 
  • Problem, Incident & Change Management, Issue Resolution & Escalation Management and adherence to SLA’s 
  • Carry out Root Cause Analysis to help identify trends from the issues which customers log 
  • Work with management to liaise with the Product teams to help inform future product releases, or the Delivery teams to ensure feedback on solutions is provided and any issues are dealt with swiftly 
  • Analyse problems, suggest solutions and locate information required for resolution 
  • An understanding of how to manage work to meet the customer’s expectations 
  • Build relationships with key customers’ staff, at all levels 

     

 

Key Skills and Experience: 

  • Experience in a support environment assisting external customers with technical, software or database-related issues 
  • Demonstrate experience of current Microsoft office suites 
  • Windows Server 2012 and 2016 x32/x64, Windows Desktop OS Win10 
  • Knowledge of IIS with ASP.net. desirable 
  • Previous experience of bespoke application support 
  • RDBMS (such as SQL Server, Oracle) is desirable 
  • A quick learner who is able and willing to pick up varied technical skills on the job 
  • Flexible and quality focussed in their approach across a variety of tasks 
  • An analytical background, with the ability to understand problems and propose solid solutions 
  • Experience of working in a software supplier is preferred 

 

 

For a full consultation, please send your CV to Arc IT.  

 

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