Internal Communications Manager, Change

City of London, Remote , £375 a day
Reference: RC8185

Internal Communications Manager is required by a buoyant insurance organisation based in central London. Reporting into the Change Communications Lead, you will join a vibrant, high-functioning team building engaging and impactful communications across the business.

This role would ideally suit a highly creative individual with exceptional copywriting skills and the ability to transform technical, complex, or jargon-heavy information into content that is succinct, impactful, and engaging – both on and offline. You will take ownership of projects managing them proactively and chairing/leading workstream meetings and workshops.

This role will be a hybrid role with 2-3 days in the central London offices and the rest remote.

Key Responsibilities:

  • Delivering internal communications for project-based and BAU communications.
  • Working in partnership with IT and marketing functions to deliver effective change and product communications through programme and project lifecycles to achieve benefits realisation.
  • Creating messaging, branding and change communications in unison with the marketing leads for each business.
  • Producing and delivering content for internal communication channels; crafting inspirational, informative and engaging content to drive awareness and adoption around new corporate IT solutions with business partners across the business
  • Monitoring, analysing and reporting on the impact of change communications feeding back to stakeholders and using the data to inform future activities.
  • Contributing to, and working with, the wider communications team and other colleagues to develop, manage and activate content as required.
  • Develop key messages and agree on the communications protocols and processes, including identification of appropriate channels and formats for different types of communications
  • Ensure that all output adheres to relevant corporate policies
  • Ensure appropriate communications metrics are employed to review and monitor the effectiveness of communications with the objective of continuous improvement
  • Deputising for the Change Communications Lead when necessary.

Key Experience and Skills:

  • Excellent verbal and written communication skills – ability to communicate information clearly and succinctly across diverse audiences
  • Listening and influencing skills
  • Strong reasoning capabilities – creative and lateral thinking, combined with good problem-solving skills
  • The ability to build relationships and empathise with people at all levels of the organisation
  • Highly organised with excellent project management skills and capable of managing and prioritising multiple projects
  • Experience of working in a role that is embedded in an IT environment is preferred
  • Recent technology industry experience is preferred
  • Insurance industry/broking experience is desirable
  • Can understand the jargon and translate it into easily accessible communications
  • Understanding of how to manage effective change communications
  • Can demonstrate experience of using a variety of digital comms channels
  • Proven experience in a communications or marketing background
  • You may have been an internal or change communications specialist, or a product marketer
  • A Bachelor’s degree-level, with a Marketing or Communications major


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