Application Support Analyst, Workplace

Salary: To £35K + Benefits

Location: London/ hybrid

Job Type: Full Time

The Role:

Application Support Analyst is required by a buoyant and fast-moving financial services organisation. Within this role you will support users of the Workplace application (a social media platform used by businesses – similar to Facebook). Workplace experience is not essential as full training will be given. The ideal candidate will be a great communicator who enjoys working in a busy and varied role and has some experience in a helpdesk or first line support role. This is a great opportunity to join a fun and friendly internal communications team with great opportunities for further training and progression.

Key Responsibilities:

Provide technical support for Workplace across the group globally. As part of the team, investigate, analyse and prioritise incidents and service requests
Liaise with the IT Service Desk, local IT teams and Workplace’s Direct Support team to troubleshoot issues raised
Carry out System Admin BAU for joiners, movers and leavers
Fulfil profile and access change requests
Undertake audits to identify invited users yet to claim accounts; connect with stakeholders and build good relations with local coordinators and IT teams to help drive platform adoption
Take ownership of maintaining the admin panel; conduct routine and ad-hoc system housekeeping duties to ensure consistency of data across Workplace. Working towards the team’s mission for cleaner data
Support the Workplace Community Manager with the technical set up of new M&A’s – such as domain verification, Azure AD set up and invitations
Regularly monitor inactive groups to archive
Develop a good working knowledge of Workplace – front and Back End
Keep up to date with system enhancements and changes

Key Requirements:

Experience in a similar support or systems administration role is essential
Previous experience using Workplace or other collaboration tools (desirable)
Strong communication skills
Excellent stakeholder management
Good tone of voice and sensitive in delivering difficult feedback
Great attention to detail, especially regarding spelling and grammar
Agency and/or in-house experience welcome
Reliable team player who can also work independently
Self-motivated and proactive with a good sense of ownership, able to work well under pressure, prioritise tasks and adapt to last-minute requests

For a full consultation on this role please email your CV to Arc IT Recruitment.

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Job Ref: RC8910

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Application Support Analyst, Workplace

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