Desktop/Executive Support Analyst

The Role:

Desktop/Executive Support Analysts are required to join a thriving financial services organisation based in the heart of the City. This role would ideally suit a support professional with some commercial experience providing Windows support within a fast-paced environment. This is a busy and varied role within a friendly team with great opportunities for long term career growth and development.

Key Responsibilities:

• 1st – 2nd line Desktop Support and remote support to all global office personnel 5000+
• VIP user support to senior management 200+
• Managing tickets via service management tool ITSM
• Advanced troubleshooting and root cause analysis
• Liaising with and delegating tasks to relevant teams for escalation
• Supporting IT Support Manager and escalating support issues to Head of IT where necessary
• Basic network troubleshooting
• Mobile device support (Apple/Android)
• Active Directory Users and Computer administration
• Windows 7x/10 support
• MAC OS X support
• Participate in ad-hoc support requests, Desk moves, Desk side support
• Supporting the business core hours 7am to 7pm rota basis (Mon-Fri)
• Traveling to regional office locations to conduct desktop support tasks inc, break fix and new joiner setups.
• Acting as a Major Incident owner during a reported MI (following the documented MI process)

Key Requirements:

• Experience in a similar 1st/2nd line/Desktop Support role
• Strong background in Microsoft Office
• Experience with Apple device support
• A background in Windows
• Microsoft Windows 10+
• Active Directory
• Microsoft Exchange
• Office365
• Mimecast
• Skype Business
• SCCM
• ITIL Best Practice
• Remote Support Tools
• Incident, Problem and Change Management

For a full consultation on this pivotal role, send your CV to ARC IT Recruitment.