Change Analyst, Financial Services

The Role:

Change Analyst, Financial Services

London/Hybrid

£competitive + bonus + benefits

Change Analyst is sought by thriving Financial Services organisation. You will support the Change Process and Tools Lead in managing the quality of Change delivery.  Based from London, you’ll assist in driving the setting of standards, and developing guidelines and procedures to describe what good looks like for Change Delivery and Oversight.

You will provide advice and guidance on Change delivery practices, support complex initiatives, and provide hands-on troubleshooting and education to ensure delivery results.

You will also be responsible for quality assurance support by assisting in monitoring the quality of change delivery and use the findings to identify and address issues and identify lessons to be learned to support a learning and continuous improvement culture.

Key Responsibilities:

Key responsibilities

• Maintain and update the Change Delivery Playbook that defines the guidelines and standards for Change delivery to ensure continuous improvement.
• Develop and maintain the Change toolkit to facilitate efficient and effective Change delivery across the business.
• Develop and implement a continuous improvement framework that captures lessons learned and feedback to foster a learning culture.
• Support the conduct of risk-based quality assurance using various techniques to ensure adherence to policies, procedures, and best practices.
• Communicate, coach and train stakeholders to ensure compliance with standards and guidelines.
• Offer support and advice to the business and the Change function to improve delivery practices and troubleshoot issues.

Key Requirements:

Required skills & knowledge:

• Expertise in designing and implementing change processes, practices, documentation and guidance that are simple, effective and understandable to support a delivery-focused culture
• Experience in the use of improvement methodologies to support effective Change delivery and build a culture of continuous improvement.
• Track record of change delivery and PMO management experience in agile, multi-disciplinary, and commercial environments in Business and IT domains.
• Expertise in quality assurance, control, and risk management practices across the change lifecycle.
• Expertise in creating, managing and using metrics and measures to provide objective, data-driven assurance and insights.
• Proven ability to design, develop and deliver training in a multi-disciplinary environment.
• Advanced skills in MS Office tools (Excel, Visio, PowerPoint), MS Teams, SharePoint, Power BI and Azure DevOps, and strong organisational skills with excellent attention to detail, quality assurance and control practices.
• Experience of Financial Services (with Insurance and Pensions a plus).

For a full consultation on this role please send your CV to Arc IT Recruitment.