Help Desk Analyst / First Line Support

The Role:

Help Desk/ First Line Support Analyst with strong Windows experience (0365, Azure AD etc..) is required to join a buoyant, expanding software house based in Woking. This is a great opportunity to join a friendly, cross-disciplinary team in a busy and varied role with great opportunities for learning and development.

Please note this is an office-based role.

Key Responsibilities:

• Work as part of a team to resolve IT user issues
• Ensure Helpdesk system status and content are up-to-date
• Investigate and resolve problems for Users and systems including:

– Desktops\Laptops\Macs
– Printers
– Networking
– VoIP
– WiFi, etc

• Assist with maintaining Azure Active Directory
• Participate and manage office moves, adds and changes to facilitate a seamless transition
• Manage Anti-virus monitoring and escalate any issues identified
• Escalate difficult or high impact problems to manager, keeping them advised as situation changes
• Adhere to and contribute to IT Policy
• Support with asset tracking to ensure an up to date view of company IT assets is always available
• Creating and maintaining documentations such as installation guides and FAQs
• Supporting 2nd and 3rd Line to resolve more complex issues
• Facilitate teamwork by documentation and sharing of work practices
• Support company Events through temporary deployment of IT technology

Essential skills and qualifications:

• Proven track record in a 1st Level Help Desk role or similar
• Working within a team
• Energetic and able to respond at short notice to issues and needs within the I.T. department
• Using a helpdesk system
• Working within Microsoft Azure environment (Azure AD, O365)
• Operation and support of Windows desktops and laptops and Macs, MS Office
• Experience of installing and administration of Office 2010, 2016 & O365 including Outlook
• Able to produce clear and concise documentation
• Strong communications skills
• Eager to learn and expand their knowledge

For a full consultation, send your CV to ARC IT Recruitment.