Operational Change Analyst, Insurance

The Role:

We’re working with a well-established insurance organisation seeking an Operational Change Analyst to support operational improvement, automation, and change delivery across the business.

This is a broad, varied role ideal for someone with 2–5 years’ insurance experience who enjoys improving processes, working with data, and collaborating with stakeholders across different teams.

You’ll work closely with senior operational leadership, helping to identify opportunities for improvement, coordinate change initiatives, and act as a central point of contact for subject matter experts across operations and technology.

Key Responsibilities:

• Identifying inefficiencies and opportunities for operational improvement
• Supporting and coordinating operational change and automation initiatives
• Acting as a central liaison between operations, data, and technical teams
• Assisting with reporting, documentation, and change tracking
• Supporting onboarding of new processes, tools, and ways of working
• Producing clear analysis, insight, and recommendations

Key Requirements:

• 2–5 years’ experience within the insurance industry
• General understanding of insurance operations and processes
• Strong Excel skills and confidence using Word and PowerPoint
• Familiarity with bordereaux or delegated authority is beneficial but not essential
• Proactive, inquisitive, and comfortable engaging with stakeholders

What’s on offer:

• Hybrid working (minimum one day per week in the office)
• Exposure to senior leadership and high-visibility projects
• Strong development support, including training and shadowing
• A role with genuine scope to make a difference to how operations run

This position would suit someone looking to move beyond BAU work into a hands-on operational change role with long-term development opportunities.