Desktop Support Analyst

The Role:

Desktop Support Analyst

£300-420/day contract, Inside IR35

London, West End, Onsite

We are working with a highly regarded, global financial services firm to appoint an experienced  to join their London-based IT team.

The Opportunity

You will be responsible for delivering excellent end-user support across physical and virtual endpoints, mobile platforms, telephony, and AV environments. This is a hands-on role with strong stakeholder exposure, where you will take ownership of issues end-to-end and contribute to both BAU support and continuous improvement initiatives.

Key Responsibilities:

• Provide high-quality desktop, mobile, telephony and AV support
• Deploy, configure and maintain laptops, workstations and VC equipment
• Own incidents and requests through to resolution via ServiceNow
• Support IT asset management and inventory tracking
• Deliver user training on new technologies
• Contribute to and occasionally lead support-related projects
• Identify and implement process and workflow improvements

Key Requirements:

• 1–5 years’ End User Support experience and a Bachelor’s degree (certifications desirable)
• Strong knowledge of Windows 10/11, Windows Server, Azure, Active Directory, Intune and ServiceNow
• Solid networking fundamentals and experience with Microsoft 365, VoIP/VC technologies and cloud platforms
• Proactive problem-solver with excellent communication skills and strong ownership mindset