IT Service Desk Analyst

The Role:

Reputable wealth management organisation is seeking an experienced IT Service Desk Analyst for a 6-month contract.

Key Responsibilities:

• Provide first-line support for a wide range of IT systems, including hardware, networks, and enterprise applications like Microsoft Office and CRM
• Monitor and manage Service Desk contact points, ensuring all issues are logged professionally and promptly in ServiceNow
• Maintain and update service desk tickets, capturing technical details accurately and updating the knowledge base as needed
• Contribute to the global technology team, adopting and promoting technology standards and workflows

Key Requirements:

• Experience of working on an end-user facing IT Service Desk at least 5 years
• IT Support experience in an ITIL based environment.
• Experience of supporting Windows 10 and Microsoft 365
• General desktop support (PC hardware, PC build, printers, scanners, etc).
• General IP Networking skills (DHCP, DNS, Ipconfig, etc).
• Use of Service Desk software, ideally ServiceNow.
• Excellent verbal communications skills.