IT Supplier Manager – International Law Firm

The Role:

An international law firm is seeking an experienced IT Supplier Manager to strengthen the oversight, delivery standards and operational value of its core IT service providers.

This role sits within a mature, globally aligned IT function and will play a central role in ensuring the firm’s major suppliers deliver value, quality and consistency across their services.

Key Responsibilities:

• Develop and lead structured ways of working with IT suppliers, ensuring clear reporting and ownership.

• Oversee vendor performance against defined SLAs, KPIs and contractual obligations.

• Partner with IT and Finance on budgeting, forecasting, invoice validation and spend analysis.

• Maintain contract documentation, manage change control and coordinate issue resolution.

• Drive performance improvement, service optimisation and cost efficiency across the supplier portfolio.

• Conduct regular audits, benchmarking and value-assurance activities.

Key Requirements:

• Significant previous and recent experience in IT vendor management and outsourced performance management.

• Strong analytical capability with excellent attention to detail; confident with complex data and Excel.

• Clear, effective communicator with the ability to engage senior stakeholders.

• Able to balance precision with pragmatism in a fast-moving environment.

This is an opportunity to take ownership of a strategically important supplier landscape and shape how the firm manages service quality, commercial value and operational performance